Using Zendesk e-Portal
Orbit Fulfillment utilizes Zendesk as a provider for electronic customer support management.
As a new customer, you will be provided with login instructions needed to access your company’s Zendesk account. Once you have been provided with your login credentials, visit support.orbit3pl.com to reach Orbit’s Customer Service platform. Enter the login credentials that were provided to you. If you need your credentials resent, let us know by emailing support@orbit3pl.com.
Why should you use the Zendesk portal instead of traditional email?
- Here are a few reasons
- This portal offers our customers a central place to review all open questions or tasks that have been assigned to Orbit.
- Customers are able to view their co-worker’s tickets, should your organization's leadership elect to have that functionality turned on.
- Orbit’s Resource Library will be right at customer’s fingertips.
Landing Page
On the Landing Page, you'll be able to navigate to several different sections of the dashboard.
- Submit a Request
- Profile
- Knowledge Search
- Quick Links
1. Submit a Request
- Requests
- Once you have clicked on “Requests” you will be directed to select a form that you can use to provide information about the subject matter of your request
2. Profile
- By clicking here you will be presented with several options including, Profile, Requests, Activities, Change Password, and Sign Out.
- The key function here and one of the most beneficial sections of Zendesk is Requests.
- Requests: click here to see your various communications with the Orbit team and those that have been made by other members of your team.
3. Knowledge Search
- Enter search terms to locate “how-to” information in our Resource Library
- As you type, relevant articles will be promoted to the top of the list.
4. Quick Links
- These buttons will take you directly to our knowledge base which includes articles related to entering orders, our daily schedules, reports, and more.
As always, if you have any questions, please contact our team at support@orbit3pl.com.